- All returns require a Return Authorization Number. Unauthorized returns may be refused or accepted without refund.
- A returned product must be unused and in the same condition that you received it.
- All returns must be in original packaging, as originally received
- All returns must be received to our warehouse within 30 days of original ship date (This can be found in your shipment confirmation email).
- Our usual returns policy does not apply to sales goods. You have seven days to return a sale item, with the exception of ‘final sale’ items (all priced ending .55 cents) which cannot be returned.
- For all transactions, exclusions apply (see below)*
- With the exception of FINAL SALE options, you have seven days in which to return sale items.
- The discounts on our FINAL SALE options (all priced ending in .55 cents) are so good that we are unable to accept returns.
*Please note: When returning goods which you bought using a discount or offer, we will adjust the refund accordingly if you fall below the discount/offer threshold, as that discount or offer will no longer apply.
- The following products may not be returned for a refund:
- Gift cards
- Custom items
- Off-line purchases
- Sale items
- Discontinued products
If you have a defective product or damaged shipment, you must notify us within 20 days of original ship date (This will show in your shipment confirmation email).
- Click the link at the bottom of this page to be directed to the Return Authorization page.
- We will issue a Return Authorization Number and return label.
- Place the return label over the original label.
- Drop off the package at your preferred parcel drop-off.
- Exchanges or refunds will be issued when product is received in our warehouse in its original condition
- Refunds will be authorized when return is received into our warehouse.
- For free-shipping offers, our cost of shipping may be deducted from the refund amount.
- Refunds will not be issued for returns received more than 30 days after the original ship date.
- Refunds may be reduced or denied if product is not received in original packaging and condition originally received.
- Refunds will be credited back to the card used for the original purchase within 7 days. Some card issuers may take up to 45 days to reflect the refund.
- Defective products and damaged shipments may be eligible for an exchange
- For exchanges, we will process your replacement shipment as soon as we receive notice that your return has been scanned by the parcel carrier.
Do not return an item without a return authorization. If you are sending back a return without a provided label, you should write the RA# (Return Authorization Number) on the package and send to the following address:
7055 Hwy 9
Harris, IA 51345-7534
We reserve the right to modify this policy at any time.