From time to time we are able to do custom designs or customization on an existing product. As a result of many years of customization experience, we have a few rules that accompany any custom project:
We may require a deposit prior to starting a custom project. This deposit is non-refundable, even if you decide not to do the project with us. The more complex your custom project, the larger the required deposit may be.
There are no refunds on custom projects. Once we customize something for you, we have no way to sell that piece if you no longer want it. The design work and extra time and effort are all expenses that we incur while creating a custom piece.
Please be aware that any changes to a design throughout the process of creating a custom piece may incur an additional charge and will immediately void any quote or estimate we may have previously given for the project.